Patient satisfaction and patient experience are not interchangeable concepts
Author:
Affiliation:
1. School of Nursing and Midwifery, Griffith University, Gold Coast campus, 1 Parkland Drive, Southport, QLD 4215, Australia
Funder
Research Training Program (RTP) scholarship
Griffith University Health Group top-up scholarship
Publisher
Oxford University Press (OUP)
Subject
Public Health, Environmental and Occupational Health,Health Policy,General Medicine
Link
http://academic.oup.com/intqhc/advance-article-pdf/doi/10.1093/intqhc/mzab023/36250405/mzab023.pdf
Reference4 articles.
1. The validity and reliability of self-reported satisfaction with healthcare as a measure of quality: a systematic literature review;Anufriyeva;Int J Qual Health Care,2020
2. Measuring patients’ experiences and outcomes;Black;BMJ,2009
3. A systematic review of the validity and reliability of patient-reported experience measures;Bull;Health Serv Res,2019
4. Measuring patient experience: concepts and methods;Ahmed;Patient,2014
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