Patients Experience and Satisfaction with a Nurse-Led Diabetes Clinic Service Set Up by The Organisation of Sierra Leonean Healthcare Professionals Abroad (TOSHPA) at the Bo Government Hospital in Sierra Leone

Abstract

Patient experience and satisfaction are two important quality measurement indices used to evaluate services especially in healthcare settings. In December 2023, a nurse-led diabetes clinic was inaugurated at the Bo Government Hospital (BGH). This patient satisfaction survey reports on the experiences and satisfaction with care received at the nurse-led diabetes clinic by a representative sample of the attending patient population. Methods: This was a cross-sectional survey. Data was collected via questionnaire. The participants were consenting adults, over the age of 18 years. Females and males were equally allowed to participate in the survey. A total of 134 fully completed questionnaires were returned and included in the data analysis. Results: The findings in this survey showed that the participants recorded high positive rating scores for various patient satisfaction parameters, including satisfaction with quality of care received, cleanliness/comfort of the clinic facility, friendliness/compassion of clinic staff, time spent with clinic staff, diagnoses, treatment plans, usefulness of the advice received and confidence in following advice received. Conclusion: The new BGH nurse-led diabetes clinic appears to be well accepted by the patients attending BGH and has quickly established itself as a valuable service for diabetes care. The nurse-led clinic approach appears to add good value to patients’ diabetes care service experience at the Bo Government Hospital in Sierra Leone.