Use of multiple methods to measure impact of a centralized call center on academic health system community pharmacies-Reference-Cited by-同舟云学术

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Use of multiple methods to measure impact of a centralized call center on academic health system community pharmacies

Published:2019-02-21 Issue:6 Volume:76 Page:353-359
ISSN:1079-2082
Container-title:American Journal of Health-System Pharmacy
language:en
Short-container-title:

Author:

Nickman Nancy A¹²,Drews Frank A³,Tyler Linda S⁴¹,Kelly Michael P⁵,Ragsdale Russell J⁶,Rim Matthew⁶

Affiliation:

1. Department of Pharmacotherapy, University of Utah, Salt Lake City, UT

2. Clinical Coordinator, Pharmacy Services, University of Utah Health, Salt Lake City, UT

3. Department of Psychology, University of Utah, Salt Lake City, UT

4. Pharmacy Services, University of Utah Health, Salt Lake City, UT

5. Ambulatory Pharmacy Services, University of Utah Health, Salt Lake City, UT

6. Ambulatory Pharmacy Services, University of Utah Health, Murray, UT

Publisher

Oxford University Press (OUP)

Subject

Health Policy,Pharmacology

Link

http://academic.oup.com/ajhp/article-pdf/76/6/353/28791458/zxy068.pdf

Reference43 articles.

1. Implementation and quality assessment of a pharmacy services call center for outpatient pharmacies and specialty pharmacy services in an academic health system;Rim;Am J Health-Syst Pharm.,2018

2. Hospital workload and adverse events;Weissman;Med Care.,2007

3. National surveillance of emergency department visits for outpatient adverse drug events;Budnitz;JAMA.,2006

4. Medication safety in the ambulatory chemotherapy setting;Gandhi;Cancer.,2005

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1. An observational study of the cause and frequency of prescription rework in community pharmacies;International Journal of Clinical Pharmacy;2023-05-09

2. Evaluating the safety and efficiency of robotic dispensing systems;Journal of Pharmaceutical Health Care and Sciences;2022-10-01

3. The COVID-19 Pandemic and Patient Safety Culture: A Cross-Sectional Study among Community Pharmacies in Jordan;Healthcare;2022-07-30

4. Reduction of phone interruptions post implementation of a central call center in community pharmacies of an academic health system;American Journal of Health-System Pharmacy;2020-11-27

5. Assessment of perceived workload in academic health center community pharmacies before and after implementation of a central call center;American Journal of Health-System Pharmacy;2019-10-15

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