Digital Transformation of State and Municipal Services-Reference-Cited by-同舟云学术

Digital Transformation of State and Municipal Services

Published:2021-08-13 Issue:2 Volume:2021 Page:219-228
ISSN:2500-3372
Container-title:Bulletin of Kemerovo State University. Series: Political, Sociological and Economic sciences
language:en
Short-container-title:

Author:

Zavyalova Ekaterina¹,Pogadaeva Nina²¹

Affiliation:

1. Kemerovo State University

2. Company LLC «Vienna Woods - Kemerovo»

Abstract

In Russia, digitalization of the state and municipal spheres remains a task to be resolved. The present research objective was to assess the current level of digitalization of state and municipal services in the Kemerovo region in order to develop some recommendations. The author analyzed foreign experience and compared the digital situation in the Kemerovo region with that in other constituent entities of the Russian Federation. The low level of local digitalization results from the low level of information and communication infrastructure, "patchwork automation", lack of qualified personnel, financial problems, etc. The following measures can improve the situation: more active feedback from citizens, analysis of best practices, participation in pilot government projects, increasing the availability and convenience of electronic services via mobile applications and gamification, etc.

Publisher

Kemerovo State University

Subject

Applied Mathematics,General Mathematics

Reference17 articles.

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