Superservice: Concept, Content, and Modeling-Reference-Cited by-同舟云学术

Superservice: Concept, Content, and Modeling

Published:2024-07-12 Issue: Volume: Page:263-272
ISSN:2500-3372
Container-title:Bulletin of Kemerovo State University. Series: Political, Sociological and Economic sciences
language:en
Short-container-title:

Author:

Neroslov Aleksey¹,Kuznecova Polina¹

Affiliation:

1. Perm National Research Polytechnic University

Abstract

Superservice provides state and municipal services to citizens depending on particular circumstances defined as life situations. This client-oriented service delivery system is an important part of the current Russian system of state and municipal services. The authors developed ways to optimize methods for providing state and municipal services in different life scenarios. They used the modeling method to conceptualize the basic principles of Superservice and analyze their legal foundations. Considering the theoretical and legal discrepancies, the authors developed their own definition of life situation. The analysis of the Public Services Portal of the Russian Federation (EPGU) and regional websites of Multifunctional Public Service Centers revealed a poor use Superservice’s potential because the number of life scenarios appeared to be rather limited. The article contains some algorithms that employees of Multifunctional Public Service Centers could use to exercise a personalized approach to service recipients.

Publisher

Kemerovo State University

Reference29 articles.

1. Игнатова Т. В., Аширова М. В. Зарубежный опыт управления институциональными изменениями в сфере государственных услуг. Государственное и муниципальное управление. Ученые записки. 2015. № 2. С. 20–27. https://www.elibrary.ru/twvllf, Ignatova T. V., Ashirova M. N. Foreign experience of changes management in government services sphere. State and Municipal Management. Scholar Notes, 2015, (2): 20–27. (In Russ.) https://www.elibrary.ru/twvllf

2. Лопатова Н. Г. Международный опыт формирования цифрового правительства. Наука и инновации. 2019. № 5. С. 24–28. https://doi.org/10.29235/1818-9857-2019-5-24-28, Lopatova N. International experience in digital government formation. Nauka i innovatsii, 2019, (5): 24–28. (In Russ.) https://doi.org/10.29235/1818-9857-2019-5-24-28

3. Головина Т. А., Полянин А. В., Рудакова О. В. Развитие системы государственного стратегического управления предпринимательскими структурами на базе возможностей новой модели цифровой экономики. Вестник Воронежского государственного университета. Серия: Экономика и управление. 2017. № 2. С. 13–18. https://www.elibrary.ru/yznmxr, Golovina T. A., Polyanin A. V., Rudakova O. V. Development of system of the public strategic administration by enterprise structures on the basis of opportunities new model of digital economy. Proceedings of Voronezh State University. Series: Economics and Management, 2017, (2): 13–18. (In Russ.) https://www.elibrary.ru/yznmxr

4. Кузнецова П. Ю. Цифровая трансформация государственных и муниципальных услуг: проблемы реализации. XVII Ковалевские чтения: Всерос. науч. конф. (Санкт-Петербург, 16–18 ноября 2023 г.) СПб.: СПбГУ, 2023. C. 662–665. https://www.elibrary.ru/fzdsdh, Kuznetsova P. Y. Digital transformation of public and municipal services: Problems of implementation. XVII Kovalev readings: Proc. All-Russian Sci. Conf., St. Petersburg, 16–18 Nov 2023. St. Petersburg: SPbU, 2023, 662–665. (In Russ.) https://www.elibrary.ru/fzdsdh

5. Пащенко И. Ю. Современный этап развития информационного общества в Российской Федерации: цифровая информация, информационные технологии и государственное управление. NB: Административное право и практика администрирования. 2022. № 3. С. 58–68. https://doi.org/10.7256/2306-9945.2022.3.38578, Paschenko I. Yu. The development of the information society in the Russian Federation: Digital information, information technology and public administration. NB: Administrative Law and Administration Practice, 2022, (3): 58–68. (In Russ.) https://doi.org/10.7256/2306-9945.2022.3.38578