Making the Organization Come Alive: Talking Through and About the Technology in Remote Banking-Reference-Cited by-同舟云学术

Making the Organization Come Alive: Talking Through and About the Technology in Remote Banking

Published:2003-06 Issue:1-2 Volume:18 Page:111-148
ISSN:0737-0024
Container-title:Human–Computer Interaction
language:en
Short-container-title:Human–Computer Interaction

Author:

Martin Dave,Rouncefield Mark

Publisher

Informa UK Limited

Subject

Human-Computer Interaction,Applied Psychology

Link

https://www.tandfonline.com/doi/pdf/10.1207/S15327051HCI1812_5

Reference25 articles.

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2. Berg, M. (1997). Rationalising medical work: Decision support techniques and medical practices. Cambridge, MA: MIT Press.

3. Boden, D. (1994). The business of talk. Cambridge, MA: Polity Press.

4. Burton, D. (1994). Financial services and the consumer. London: Routledge.

5. Bowers, J. & Martin, D. (2000). Machinery in the new factories: Talk and technology in a bank's call centre. Proceedings of CSCW 2000 Conference on Computer Supported Cooperative Work. New York: ACM.

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