Reducing service points in the academic library: How to provide quality customer service in the face of budget cuts

Author:

Leuzinger Julie

Publisher

American Library Association

Subject

Library and Information Sciences,Education

Cited by 5 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Reviewing and reforming library service points;Library Management;2017-11-14

2. Opportunities and Efficiencies in Building a New Service Desk Model;Medical Reference Services Quarterly;2017-07-03

3. Where did the reference desk go? Transforming staff and space to meet user needs;Journal of Access Services;2016-04-02

4. Unlocking Capacity as Academic Libraries Transition from Print to Digital;Advances in Library Administration and Organization;2015-11-24

5. Taking librarians off the desk: one library changes its reference desk staffing model;Performance Measurement and Metrics;2015-04-13

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