1. A Theory of Quality Management Underlying the Deming Management Method
2. Business process management: survey and methodology
3. Puah, P. and Tang, N. 2000. Business Process Management, A Consolidation of BPR and TQM. Proceedings of the 2000 IEEE International Conference on Management of Innovation and Technology - ICMIT-2000: Management in the 21th Century: 12-15November 2000 Orchard Hotel, Singapore. IEEE: 110-114.