Measuring organisational well-being and happiness based on GNH logic

Abstract

Among the indices used to measure organisational success, soft factors` role has become more important. Among these, well-being and organisational happiness are particularly important and are becoming more prominent in light of the pandemic. Their measurement is a challenge for management, as the available methods/indices developed in previous years, only partially cover the areas to be assessed. The aim of our research is to find an indicator that allows measuring employee satisfaction, well-being and happiness in a holistic approach. The logic of the best-estimated method (GNH of Business) is presented through a survey of an organisation. The results show that the measurement tool, developed in the context of Buddhist culture, can be adapted to European culture successfully. Based on a detailed analysis, gaps (requiring immediate managerial decisions) can be precisely identified as well as the areas for intervention by decision-makers. The balanced development of the organisation can be ensured following the logic provided by the method (based on a clear overview of all areas).