Salesperson empowerment in Spanish banks: A performance-driven view

Author:

Barrutia José M,Charterina Jon,Gilsanz Ainhize

Publisher

Springer Science and Business Media LLC

Subject

Marketing,Finance

Reference75 articles.

1. Spreitzer, G. M. and Doneson, D. (2008) Musings on the past and future of employee empowerment. In: T. Cummings (ed.) The Handbook of Organizational Development. Thousand Oaks, CA: Sage, pp. 311–325.

2. Barrutia, J. M. and Echebarria, C. (2004) Collaborative relationship bundling: A new angle on services marketing. International Journal of Service Industry Management 15 (3): 264–283.

3. Kotler, P. (1999) Kotler on Marketing: How to Create, Win and Dominate Markets. New York: Free Press.

4. Wall, T. D., Wood, S. J. and Leach, D. J. (2004) Empowerment and performance. In: C.L. Cooper and I.T. Robertson (eds.) International Review of Industrial and Organizational Psychology, Vol. 19. London: Wiley, pp. 1–46.

5. Wilkinson, A. (1998) Empowerment: Theory and practice. Personnel Review 27 (1): 40–56.

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