The impact of brand strength on satisfaction, loyalty and WOM: An empirical examination in the higher education sector
Author:
Publisher
Springer Science and Business Media LLC
Subject
Marketing,Strategy and Management
Link
http://link.springer.com/content/pdf/10.1057/bm.2015.6.pdf
Reference80 articles.
1. Aaker, D.A. (1992) The value of brand equity. Journal of Business Strategy 13 (4): 27–32.
2. Anderson, E.W. (1998) Customer satisfaction and word of mouth. Journal of Service Research 1 (1): 5–17.
3. Angulo-Ruiz, L.F. and Pergelova, A. (2013) The student retention puzzle revisited: The role of institutional image. Journal of Nonprofit & Public Sector Marketing 25 (4): 334–353.
4. Arnett, D.B., German, S.D. and Hunt, S.D. (2003) The identity salience model of relationship marketing success: The case of nonprofit marketing. The Journal of Marketing 67 (2): 89–105.
5. Athiyaman, A. (1997) Linking student satisfaction and service quality perceptions: The case of university education. European Journal of Marketing 31 (7/8): 528–540.
Cited by 64 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Influentials, early adopters, or random targets? Optimal seeding strategies under vertical differentiations;Decision Support Systems;2024-08
2. Exploring the social diffusion effects of green consumption: Evidence from green innovative products;Journal of Retailing and Consumer Services;2024-07
3. Perceived Value and Approach Behaviors toward AI Fashion Design: Focusing on the Willingness to Pay a Price Premium and Word-of-Mouth;The Korean Journal of Community Living Science;2024-05-31
4. Service quality, satisfaction and loyalty among sharing economy vehicle users;Cogent Social Sciences;2024-04-02
5. CREATING STUDENTS’ LOYALTY IN THE AVIATION CAMPUS;Journal of Law and Sustainable Development;2024-03-04
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3