Extinguishing a Fictional Fire: Responding to Emotional and Misinformed Audiences

Author:

Woods Chelsea L.ORCID

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Business and International Management

Reference67 articles.

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3. Austin, L., B.F. Liu, and Y. Jin. 2012. How audiences seek out crisis information: Exploring the social-mediated crisis communication model. Journal of Applied Communication Research 40 (2): 188–207. https://doi.org/10.1080/00909882.2012.654498.

4. Ayotte, K.J., D.R. Bernard, and H.D. O’Hair. 2009. Knowing terror: On the epistemology and rhetoric of risk. In Handbook of Risk and Crisis Communication, ed. R.L. Heath and H.D. O’Hair, 607–628. New York: Routledge.

5. Bogomoletc, E. 2019. Dialogic communication in faux pas paracrises. What do users want to discuss on brands’ official Facebook pages? Journal of Promotional Communications 7 (1): 3–19.

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