1. Alvesson, M. and Y. D. Billing (1997) Understanding Gender and Organizations, London: Sage.
2. Arnold, J. (1997) Managing Careers into the 21st Century, London: Paul Chapman.
3. Arthur, M. B., K. Inkson and J. K. Pringle (1999) The New Careers: Individual Action and Economic Change, London: Sage.
4. Bain, P. and P. Taylor (1999) ‘Employee relations, worker attitudes and trade union representation in call centres’, paper presented at the 17th Annual Labour Process conference, 29–31 March, Royal Holloway College, University of London.
5. Belt, V. (2002) ‘Women’s Work and Restructuring in the Service Economy: The Case of Telephone Call Centres’, unpublished doctoral thesis, University of Newcastle upon Tyne.