Moving to the Edge of Chaos: Bureaucracy, IT and the Challenge of Complexity

Abstract

Bureaucracies in the Weberian mould, whether of the state or corporate type, are rational-legal structures organized to deliver order, stability and predictability. Early developments in information and communication technologies (ICTs) appeared set to deliver such an outcome. Yet the new economy turns out to be more ‘distributed’ than had originally been expected. What is the nature of the challenge that this poses for bureaucracies? To address this question, the paper first presents a conceptual framework, the Information-Space or l-Space, which allows us to explore the relationship between how knowledge is structured and how it flows within and between populations of agents. The paper then examines what cultural and institutional challenges the new ICTs pose for both state and corporate bureaucracies, confronted as they are with the complexities of an increasingly distributed social order.