The Role of Internal Communication and Training in Infusing Corporate Values and Delivering Brand Promise: Singapore Airlines' Experience

Author:

Chong Mark

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Business and International Management

Reference53 articles.

1. Ackerman, L.D. (2000) Identity is Destiny: Leadership and the Roots of Value Creation, Berrett-Koehler Publishers, Inc., San Francisco.

2. Andriopoulos, C. and Gotsi, M. (2001) ‘Living’ the corporate identity: Case studies from the creative industry’, Corporate Reputation Review, 4 (2), 144–154.

3. Argenti, P.A. and Forman, J. (2002) The Power of Corporate Communication, McGraw-Hill, New York.

4. Ashforth, B.E. and Mael, F. (1989) ‘Social identity theory and the organization’, Academy of Management Review, 14 (1), 20–39.

5. Batey, I. (2002) Asian branding: A Great Way to Fly, Prentice-Hall, UK.

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