Service Innovation and Customer Performance of Telecommunication Service Provider: A Study on Mediation Effect of Corporate Reputation
Author:
Publisher
Springer Science and Business Media LLC
Subject
Strategy and Management,Business and International Management
Link
http://link.springer.com/content/pdf/10.1057/crr.2015.29.pdf
Reference134 articles.
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4. Anastasi, A. and Urbina, S. (1997) Psychological Testing, Prentice Hall, Upper Saddle River, NJ.
5. Anderson, E.W., Fornell, C. and Lehmann, D.R. (1994) ‘Customer satisfaction, market share, and profitability: Findings from Sweden’, The Journal of Marketing, 58 (3), 53–66.
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