Interactive Work: A Theoretical and Empirical Approach to the Study of Service Interactions-Reference-Cited by-同舟云学术

Interactive Work: A Theoretical and Empirical Approach to the Study of Service Interactions

Published:2013 Issue: Volume: Page:49-75
ISSN:
Container-title:Customers at Work
language:
Short-container-title:

Author:

Dunkel Wolfgang,Weihrich Margit

Publisher

Palgrave Macmillan UK

Link

http://link.springer.com/content/pdf/10.1057/9781137293251_4

Reference66 articles.

1. Allmendinger, Jutta (ed.) (2003). Entstaatlichung und soziale Sicherheit. Verhandlungen des 31. Kongresses der Deutschen Gesellschaft für Soziologie in Leipzig 2002. Teil 1. Opladen: Leske + Budrich.

2. Axelrod, Robert (1984). The Evolution of Cooperation. New York: Basic Books.

3. Baurmann, Michael (2000). Der Markt der Tugend: Recht und Moral in der liberalen Gesellschaft: Eine soziologische Untersuchung. Tübingen: Mohr.

4. Bogner, Alexander and Menz, Wolfgang (2009). The Theory-Generating Expert Interview: Epistemological Interest, Forms of Knowledge, Interaction. In: Bogner, Alexander, Littig, Beate and Menz, Wolfgang (eds) Interviewing Experts. Basingstoke: Palgrave Macmillan: 43–80.

5. Bohnsack, Ralf (2007). Rekonstruktive Sozialforschung: Einführung in qualitative Methoden. 7th edn. Opladen: Barbara Budrich.

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Situating service work in action: A review and a pragmatist agenda for analysing interactive service work;International Journal of Management Reviews;2021-05-19

2. The Influence of the Customer in Service Production;Progress in Pattern Recognition, Image Analysis, Computer Vision, and Applications;2014