Situating service work in action: A review and a pragmatist agenda for analysing interactive service work
Author:
Affiliation:
1. University of Innsbruck Innsbruck 6020 Austria
2. NEOMA Business School Reims 51100 France
3. Université Gustave Eiffel Marne‐la‐Vallée 77420 France
Publisher
Wiley
Subject
Management of Technology and Innovation,Strategy and Management,General Decision Sciences
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1111/ijmr.12259
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3. Selling the Object of Strategy: How Frontline Workers Realize Strategy through their Daily Work
4. A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
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