Service delivery and customer satisfaction in hospitality industry: A study of the Divine Fountain Hotels Limited, Lagos, Nigeria

Author:

Kukoyi Ibraheem Adesina,Iwuagwu Chinonso

Publisher

Academic Journals

Subject

General Engineering

Cited by 6 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. The effect of ethical leadership on organizational outcomes in the hospitality industry: the mediating role of trust and emotional exhaustion;Journal of Human Resources in Hospitality & Tourism;2023-09-05

2. Hotel Atmospherics and Guests' Experience in the Nigerian Hospitality Industry;Research Journal of Hospitality and Tourism Management;2023-04-24

3. Hospitality as Gift-Giving and Leadership;Humanistic Perspectives in Hospitality and Tourism, Volume II;2022

4. Cultural Influence on Customer Service Delivery;Customer Service Management in Africa;2020-05-07

5. Understanding the Importance of the Banking System in the Romanian Tourism and Hospitality Industry;Advances in Hospitality, Tourism, and the Services Industry;2019

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