When does the process begin? Implications of waiting lists for Counselling Psychology Services

Abstract

In reading the daily papers it is noticeable that rarely a day goes past without some public comment on NHS waiting lists. There can be no ideal solution to the ‘problem’ of the waiting list. However, although a waiting list may be a necessity the department or organisation does not need to be overwhelmed by it or dismissive of it. By examining our awareness of the needs and vulnerabilities of participants in the waiting list we can work towards creating a good enough organisational environment at that point before the client has even attended, containing or holding the anxieties and fears that the waiting list provokes in both client and therapist.