The effectiveness of person-centered coaching intervention in raising emotional and social intelligence competencies in the workplace

Author:

Lemisiou Miselina A.

Abstract

BackgroundResearch has shown that top performers (10 per cent) often differ from median performers in terms of emotional and social intelligence.ObjectiveThe purpose of this study is to review a one-year, one-to-one, person-centered business coaching programme with the management and the production team members within an organisation, exploring the development of emotional and social intelligence skills.DesignThe research used an experimental design and applied pairedt-test in preand post-intervention conditions, using the ESCI-360° as a measurement tool to measure changes in emotional and social intelligence over the period.ResultsThe analysis showed that the intervention had a strong effect in all measures (targeted competencies, overall score, targeted versus non-targeted competencies, EI versus SI competencies) of the production team (N = 34) and a significant effect on the targeted competencies of the management team (N = 10).ConclusionsA person-centered coaching approach can assist in the development of the levels of emotional and social intelligence competencies scores.

Publisher

British Psychological Society

Reference74 articles.

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2. Bacon, T. & Voss, L. (2012). Adaptive coaching: The art and practice of a client-centered approach to performance improvement. London: Nicholas Brealey.

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