Application of servqual and servperf methods to assess the quality of teaching services - comparative analysis
Author:
Publisher
Jan Evangelista Purkyne University in Usti nad Labem
Subject
Industrial and Manufacturing Engineering
Link
http://journalmt.com/doi/10.21062/mft.2021.041.pdf
Reference36 articles.
1. A Conceptual Model of Service Quality and Its Implications for Future Research
2. Refinement and Reassessment of the SERVQUAL Scale;PARASURAMAN;Journal of Retailing,1991
3. Measuring Service Quality: A Reexamination and Extension
4. Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality
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