Business relationships in the context of ICT – a bibliometric review

Abstract

TThe article aims at identifying the foundations of the current state of knowledge about business relationships in the context of ICT, the knowledge of which is necessary to further conduct in-depth, critical studies of the literature. For this purpose graphical bibliometric analysis was used. A relational technique, including the analysis of the co-occurrence of keywords and their clusters was applied, as well as the analysis of bibliographic connections in terms of authors and countries. The VOSviewer tool was used to analyse and graphically present the research results. The scientific database Scopus was searched to extract publications for the conducted study. The analysis of publications was narrowed down to the ones from the ABS (Association of Business School) list with a rating of 3 stars or higher. The key topics of business relationships in the context of ICT research include customer relationship management, ICT, supply-chain management, trust, and buyer-supplier relationships. The United States, the United Kingdom, and Taiwan are the dominant countries regarding the number of publications addressing the topic under study. The significant researchers in the field of business relations in the context of ICT include Kim D., Sinkovics R. R., Jean R.J.B., and Wang E.T.G. The article helps researchers understand the scope of research on business relationships in the ICT context. It presents changes in interest in critical topics in this field over the years, provides information about significant authors, and indicates countries where scientists research business relationships in the ICT context. Thus, it shows potential opportunities for establishing international scientific cooperation, attractive research topics, and areas of the latest exploration.