Abstract
Grounded in good governance theory, this research investigated the direct and indirect relationships of Perceived Transparency (PT) and Perceived Responsiveness (PR) with the Overall Public Trust in Government (OPTIG) in the presence of Perceived E-Governance Effectiveness (PEGE) and Perceived Religious Value (PRV) as a mediator. Using a quantitative field survey approach, data were obtained from 511 respondents from Medan and Banjarmasin, Indonesia. Data analysis was performed using SmartPLS3 software. Results showed that PT, PR, PEGE, and PRV positively influenced OPTIG. Also, the mediatory roles of the PEGE and PRV were significant, revealing the importance of the government’s use of information and communication technology and religious scholars’ positive role in developing and enhancing the public’s trust in the government.
Subject
Sociology and Political Science,Cultural Studies
Reference64 articles.
1. Al Hajjaji, S. A. D. (2020). Islam and reform of authoritarianism: The case of Muslim majority government. International Journal of Legislative Drafting Legal Reform, 8(1), 3–25. https://orbilu.uni.lu/bitstream/10993/42819/1/8IJLDLR3.pdf
2. Andrews, M. (2008). The good governance agenda: Beyond indicators without theory. Oxford development studies, 36(4), 379–407. https://doi.org/10.1080/13600810802455120
3. Baazeem, R. (2020). How religion influences the use of social media: the impact of the online user’s religiosity on perceived online privacy and the use of technology in Saudi Arabia [Doctoral dissertation, Kingston University]. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.825039
4. Beshi, T. D., & Kaur, R. (2020a). Public trust in local government: Explaining the role of good governance practices. Public Organization Review, 20(2), 337–350. https://link.springer.com/content/pdf/10.1007/s11115-019-00444-6.pdf
5. Beshi, T. D., & Kaur, R. (2020b). The mediating role of citizens’ satisfaction on the relationship between good governance practices and public trust in Ethiopian local government. Bandung, 7(1), 80–106. https://brill.com/view/journals/bjgs/7/1/article-p80_80.xml