1. Armstrong, E. (2005). Integrity, transparency and accountability in public administration: Recent trends, regional and international developments and emerging issues. United Nations, Department of Economic and Social Affairs.
2. Bannister, F. (2011). The trouble with transparency: A critical review of openness in e-government. Policy and Internet, 3(1), 158–187.
https://doi.org/10.2202/1944-2866.1076
.
3. Barnes, C. & Gill, D. (2000). Declining government performance? Why citizens don’t trust government. State services Commission's, working paper no. 9, website:
http://www.ssc.govt.nz
4. Blind, P. K. (2010). Building trust in government: Linking theory with practice. In G. S. Cheema & P. Vesselin (Eds.), Building trust in government: Innovations in governance reform in Asia. New York: United Nations University Press.
5. Bouckaert, G., & Van de Steven, W. (2003). Comparing measures of citizen trust and user satisfaction as indicators of ‘good governance’: Difficulties in linking trust and satisfaction indicators. International Review of Administrative Sciences, 69(3), 329–343.