1. Ajzen, I. & Fishbein, M. (1980). Understanding Attitudes and Predicting Social Behavior. Engelwood Cliftfs, Prentice-Hall, New York.
2. Akhtar, N., Ahmad, A., Ahmad, H., Abbas, W., & Abbas, T. N. (2016). Impact of Service Quality on Customer Satisfaction: A Case of National Bank of Pakistan. International Review of Management and Business Research. 5(2), 536-546.
3. Al-Azzam, A. F. M. (2015). The Impact of Service Quality Dimensions on Customer Satisfaction: A Field Study of Arab Bank in Irbid City, Jordan. European Journal of Business and Management. 7(15), 45-53.
4. Alnaser, F. MI., Ghani, M. A., Rahi, S., Mansour, M., & Abed, H. (2017). The Impact of SERVQUAL Model and Subjective Norms on Customer's Satisfaction and Customer Loyalty in Islamic Banks: A Cultural Context. International Journal of Economics & Management Sciences. 6(5), 1-7.
5. Ariff, M. S. Md., Yun, L. O., Zakuan, N., & Ismail, K. (2013). The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking. Procedia - Social and Behavioral Sciences, 81, 469-473. https://doi.org/10.1016/j.sbspro.2013.06.462