1. Accreditation of Health Care Organisations. Primer on indicator development and application;on, Joint Commission,1990
2. The patient's charter: raising the standard;of Health, Department,1991
3. The patient's charter and primary health care;of Health, Department,1992
4. Quality of health care. part 1: quality of care - what is it?;Blumenthal, D.;NEnglJMed,1996
5. Outcome related performance indicators and organisational control in the public sector;Smith, P.;British Journal ofManagement,1993