1. Use of a telephone advice line in an accident and emergency department;Egleston, C.V.; Kelly, H.C.; Cope, A.R.;BMJ,1994
2. Review of a computer based telephone helpline in an A&E department;Srinivas, S.; Poole, F.; Redpath, J.;Jf Accid Emerg Med,1996
3. Patients telephoning A&E for advice: a comparison of expectation and outcomes;Dale, J.; Crouch, R.; Patel, A.;J Accid Emerg Med,1997
4. An analysis of telephone calls to an inner-city accident and emergency department;Crouch, R.; Patel, A.; Williams, S.;I R Soc Med,1996
5. Audit of telephone advice in a paediatric accident and emergency department;Molyneux, E.; Jones, N.; Aldom, G.;jAccid Emerg Med,1994