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3. Use of a telephone advice line in an accident and emergency department;Egleston, C.V.; Kelly, H.C.; Cope, A.R.;BMJ,1994
4. How well do nurse-run telephone consultations and consultations in surgery agree? Experience in Swedish primary health care;Marklund, B.; Koritz, P.; Bjokander, E.; Bengtsson, C.;Br J Gen Pract,1991
5. Accident and Emergency Medicine Clinical Services Committee. Guidelines on the handling of telephone enquiries in accident and emergency departments;British Association for,1992