Clinical complaints and their handling: a time for change?-Reference-Cited by-同舟云学术

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Clinical complaints and their handling: a time for change?

Published:1992-03-01 Issue:1 Volume:1 Page:21-25
ISSN:1475-3898
Container-title:Quality and Safety in Health Care
language:en
Short-container-title:Quality and Safety in Health Care

Author:

Donaldson L J,Cavanagh J

Publisher

BMJ

Subject

Health Policy,Public Health, Environmental and Occupational Health,General Nursing,Leadership and Management

Reference22 articles.

1. November 1991.

2. The citizen's charter,1991

3. The patient's charter;of Health, Department,1991

4. Secretary of State for Scotland. The patient's charter: a charter for health,1991

5. Social Security: Health service management: health service complaints procedure;Department of Health and,1981

Cited by 14 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Decision Making in Child and Family Social Work;2020-06-12

2. Barriers children face complaining about social work practice: A study in one English local authority;Child & Family Social Work;2020-05

3. The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning;BMJ Quality & Safety;2016-01-06

4. Supporting staff to respond effectively to informal complaints: findings from an action research study;Journal of Clinical Nursing;2015-02-07

5. Patient complaints in healthcare systems: a systematic review and coding taxonomy;BMJ Quality & Safety;2014-05-29

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