Qualitative study of UK health professionals’ experiences of working at the point of care during the COVID-19 pandemic

Abstract

ObjectivesTo develop an understanding of health professionals’ experiences of working at the point of care during the COVID-19 pandemic, the impact on their health and well-being and their support needs.DesignA qualitative study using semistructured interviews. Data were analysed using framework analysis.SettingOne large National Health Service integrated care trust.ParticipantsA purposive sample of 19 qualified health professionals (doctors, nurses or allied health professionals), working with patients with COVID-19 admitted to the hospitals between March and May 2020 were eligible to take part.ResultsEight major categories were identified: (1) Working in a ‘war zone’, (2) ‘Going into a war zone without a weapon’, (3) ‘Patients come first’, (4) Impact of COVID-19, (5) Leadership and management, (6) Support systems, (7) Health professionals’ support needs, and (8) Camaraderie and pride. Health professionals reported increased levels of stress, anxiety and a lack of sleep. They prioritised their patients’ needs over their own and felt a professional obligation to be at work. A key finding was the reported camaraderie among the health professionals where they felt that they were ‘fighting this war together’.ConclusionsThis study provides a valuable insight into the experiences of some of the frontline health professionals working in a large London-based hospital trust during the first COVID-19 peak. Findings from this study could be used to inform how managers, leaders and organisations can better support their health professional staff during the current pandemic and beyond.