Visitor-oriented: A Study of the British Museum's Visitor-centred Operations Strategy

Author:

Ma Yuxin,Zhu Yuke,Chen Mingyu,Yang Ruoqing

Abstract

 Today's era of global commercialization has made visitors the primary recipients of services and patrons of museums. The British Museum has chosen a visitor-centered operation strategy despite the challenges of inadequate financial investment and competitive market pressure. The British Museum has achieved "secondary development" and sustainable development, which is worth learning from, through four operational models: online exhibitions to build brand image, offline services to break even, cultural and creative peripherals to generate sustainable income, and multilateral cooperation among regional clusters.

Publisher

Darcy & Roy Press Co. Ltd.

Reference15 articles.

1. McPherson, Gayle. “Public Memories and Private Tastes: The Shifting Definitions of Museums and Their Visitors in the UK.” Museum Management and Curatorship, vol. 21, no. 1, 2006,pp.44–57., https://doi.org/10.1080/09647770600602101.

2. Department for Digital, Culture. “The British Museum Annual Report and Accounts 2020 to 2021.” GOV.UK, GOV.UK,10Sept.2021,https://www.gov.uk/government/publications/the-british-museum-annual-report-and-accounts-2020-to-2021.

3. Hayes, Debi, and Alix Slater. “'Rethinking the Missionary Position' - the Quest for Sustainable Audience Development Strategies.” Managing Leisure, vol. 7, no. 1, 2002, pp. 1–17., https://doi.org/10.1080/13606710110079882.

4. DCMS. “British Museum Management Agreement.” The British Museum, 15 Oct. 2020, https://www.britishmuseum.org/about-us/governance.

5. The British Museum. “Towards 2020 the British Museum’s Strategy.” The British Museum, 1 Dec. 2020, https://www.britishmuseum.org/sites/default/files/2019-10/Towards_2020-The_British_Museum_Strategy.pdf.

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