The applications of chatbot

Abstract

A chatbot is a program that uses natural language to simulate a human conversation. and can receive questions from users to answer, as well as engage in casual conversation with users in a set format or help them complete a matter. It can free up personnel in an organization that is needed for reasonably stable, repetitive, and demanding tasks or procedures. Natural language processing (NLP), an essential aspect of artificial intelligence, forms the foundation of the system., and neural networks (NNs) that receive natural language and process responses. In recent years, chatbots have grown significantly with the rise of artificial intelligence, with achievements by major Internet companies, various universities, and research institutes. This review provides a detailed study of chatbots in five areas of intelligence in recent years, including education, intelligent question and answer, customer service, entertainment, and personal assistants. The goal is to summarize the cutting-edge and effective technologies in each area. In reviewing these papers, we pay closer attention to the technology in this paper's potential development possibilities and whether relevant experiments or detailed descriptions are done for the proposed future extensions, etc. While we discuss and study the current technologies, we also pay attention to the possibilities and trends in the development of new fields.