Determining the revenue contribution of logistics customer service improvements: a multi criteria decision making approach
Author:
Publisher
Springer Science and Business Media LLC
Subject
Industrial and Manufacturing Engineering,Polymers and Plastics,Business and International Management
Link
http://link.springer.com/content/pdf/10.1186/2193-8636-1-2.pdf
Reference61 articles.
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3. Ballou R: Business logistics /Supply chain management: Planning, organizing, and controlling the supply chain. 5th edition. Upper Saddle River: Prentice Hall; 2003.
4. Ballou R: Revenue estimation for logistics customer service offerings. International Journal of Logistics Management 2006,17(1):21–37. 10.1108/09574090610663419
5. Bolton RN: A dynamic model of the duration of the customer’s relationship with a continuous service provider: The role of satisfaction. Marketing Science 1998,17(1):45–65. 10.1287/mksc.17.1.45
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