1. World Health Organisation. Patients for patient safety. Geneva: World Health Organisation; 2007.
2. Joint Commission on Accreditation in Healthcare Organizations. Patient-inclusive care: encouraging patients to be active participants in their care. Joint Commission Perspectives on Patient Safety. 2005;2:1.
3. Australian Commission on Safety and Quality in Health Care. National safety and quality health service standards. Sydney: ACSQHC; 2011.
4. NHS England. Transforming participation in health and care. London: NHS England; 2013.
5. Dwamena F, Holmes-Rovner M, Gaulden CM, Jorgenson S, Sadigh G, Sikorskii A, et al. Interventions for providers to promote a patient-centred approach in clinical consultations. Cochrane Database Syst Rev. 2012; doi:10.1002/14651858.CD003267.pub2.