Author:
Zhu Xiaofeng,Xu Yi,Lu Lina,Zou Haidong
Abstract
Abstract
Background
The success of telescreening and the management of diabetic retinopathy (DR) in communities depends on stakeholder satisfaction, including both individuals with diabetes and community health center (CHC) staff. In this study, we investigated the satisfaction of both individuals with vision-threatening DR (VTDR) and CHC staff within the Shanghai Eye Disease Study (SEDS) comprehensive system for managing diabetic eye diseases at the primary care level.
Methods
The cross-sectional survey of patients receiving the service included 3,817 respondents with VTDR and focused on their satisfaction with the SEDS system, including the telescreening process, speed of feedback, interpretation of results, increased awareness of related diseases, and eye care services. The survey of the providers included 234 CHC staff respondents and focused on their satisfaction and the main barriers encountered during the implementation of the system. Sociodemographic characteristics and perceived barriers related to satisfaction were identified by conducting univariate and multivariate logistic regression analyses.
Results
The overall satisfaction of service recipients was 96.0%, and 75.8% of them were willing to undergo future telescreening for DR. The convenience of telescreening, organization of telescreening, and improvement in related disease awareness significantly correlated with satisfaction. Only 48.3% of the providers were satisfied with the SEDS system. The most frequently mentioned barriers to the development of the system were the inadequate levels of staffing (particularly technical staff), insufficient funding, and incomplete information transmission systems.
Conclusions
Disparities between high patient satisfaction and low provider satisfaction with the SEDS system were mainly related to the current weak level of ophthalmic expertise in the CHCs and the low awareness of screening for diabetic eye diseases among both patients and providers.
Funder
National Natural Science Foundation of China
Basic research and cultivation project of Shanghai Eye Disease Prevention and Control Center
Research Grant of Shanghai Municipal Commission of Health and Family Planning
Shanghai engineering research center of precise diagnosis and treatment of eye diseases, Shanghai, China
The Project of Shanghai Shen Kang Hospital Development Centre
The Science and Technology Commission of Shanghai Municipality
Shanghai General Hospital, Clinical Research
Shanghai Municipal Commission of health
Publisher
Springer Science and Business Media LLC
Cited by
2 articles.
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