1. Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. 2001.
2. National Directorate for Health and Social Affairs. …and it’s going to be better! - National strategy for quality improvement in health and social services (2005–2015), Norwegian Directorate for Health and Social Affairs. Oslo: Directorate for Health and Social Affairs; 2005.
3. Norwegian Ministry of Health and Care services. The coordination reform. Proper treatment - at the right place and right time. Directorate for Health and Care Services, 2008–2009. Oslo: Norwegian Ministry of Health and Care Services; 2009.
4. Charles CA, Gafni A, Whelan T. Shared decision-making in the medical encounter: What does it mean? (Or it takes at least two to tango). Soc Sci Med. 1997;44(5):681–92.
5. Charles C, Gafni A, Whelan T. Decision-making in the physician–patient encounter: revisiting the shared treatment decision-making model. Soc Sci Med. 1999;49(5):651–61.