Telephone triage utilization among patients with limited English proficiency-Reference-Cited by-同舟云学术

Telephone triage utilization among patients with limited English proficiency

Published:2017-11-09 Issue:1 Volume:17 Page:
ISSN:1472-6963
Container-title:BMC Health Services Research
language:en
Short-container-title:BMC Health Serv Res

Author:

Njeru Jane W.,Damodaran Swathi,North Frederick,Jacobson Debra J.,Wilson Patrick M.,St Sauver Jennifer L.,Radecki Breitkopf Carmen,Wieland Mark L.

Funder

Mayo Clinic

Publisher

Springer Science and Business Media LLC

Subject

Health Policy

Link

http://link.springer.com/content/pdf/10.1186/s12913-017-2651-z.pdf

Reference43 articles.

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2. Marklund B, Ström M, Mänson J, Borgquist L, Baigi A, Fridlund B. Computer-supported telephone nurse triage: an evaluation of medical quality and costs. J Nurs Manag. 2007;15(2):180–7.

3. Charles-Jones H, May C, Latimer J, Roland M. Telephone triage by nurses in primary care: what is it for and what are the consequences likely to be? J Health Serv Res Policy. 2003;8(3):154–9.

4. Richards DA, Meakins J, Tawfik J, et al. Nurse telephone triage for same day appointments in general practice: multiple interrupted time series trial of effect on workload and costs. BMJ. 2002;325(7374):1214–7.

5. Campbell JL, Fletcher E, Britten N, et al. Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): a cluster-randomised controlled trial and cost-consequence analysis. Lancet. 2014;384(9957):1859–68.

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