Availability of Non-English Language Telephone Recordings at Ambulatory Clinics
Author:
Funder
BWH Internal Medicine Leadership and Health Equity Pathway
MGB Center of Expertise
Publisher
Springer Science and Business Media LLC
Link
https://link.springer.com/content/pdf/10.1007/s11606-024-08763-1.pdf
Reference6 articles.
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3. Meischke H, Chavez D, Bradley S, Rea T, Eisenberg M. Emergency communications with limited-English-proficiency populations. Prehosp Emerg Care. 2010;14(2):265–271.
4. Njeru JW, Damodaran S, North F, et al. Telephone triage utilization among patients with limited English proficiency. BMC Health Serv Res. 2017;17:706.
5. Rhodes K. Taking the mystery out of “mystery shopper” studies. N Engl J Med. 2011;365:484–486.
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1. Exploring the Telephone Call Experience of Patients with Non-English Language Preference in Primary Care vs. Specialty;Journal of General Internal Medicine;2024-07-03
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