Comparing the Response Burden between Paper and Web Modes in Establishment Surveys

Author:

Haas Georg-Christoph1,Eckman Stephanie2,Bach Ruben3

Affiliation:

1. Institute for Employment Research (Institut für Arbeitsmarkt- und Berufsforschung), Statistical Methods , Regenburger Straße 100, Nürnberg, 90478 , Germany .

2. RTI International (Statistical Methods) , 701 13th St NW, Suite 750, Washington, D.C. 20005, U.S.A.

3. University of Mannheim , B5, Mannheim, 68159 , Germany .

Abstract

Abstract Previous research is inconclusive regarding the effects of paper and web surveys on response burdens. We conducted an establishment survey with random assignment to paper and web modes to examine this issue. We compare how the actual and perceived response burdens differ when respondents complete a survey in the paper mode, in the web mode and when they are allowed to choose between the two modes. Our results show that in the web mode, respondents have a lower estimated time to complete the questionnaire, while we do not find differences between paper and the web on the perceived response time and perceived burden. Even though the response burden in the web mode is lower, our study finds no evidence of an increased response burden when moving an establishment survey from paper to the web.

Publisher

Walter de Gruyter GmbH

Reference51 articles.

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2. Bavdaž, M., D. Giesen, S.K.Černe, T. Löfgren, and V. Raymond-Blaess. 2015. “Response burden in official business surveys: Measurement and reduction practices of national statistical institutes.” Journal of Official Statistics 31: 559–588. https://doi.org/10.1515/jos-2015-0035.10.1515/jos-2015-0035

3. Berglund, F., G. Haraldsen, and Ø. Kleven. 2013. “Causes and consequences of actual and perceived response burden based on Norwegian data.” In Comparative report on integration of case study results related to reduction of response burden and motivation of business, edited by D. Giesen, M. Bavdaž, and I. Bolko: 29–35.

4. Bradburn, N.M. 1978. “Respondent burden.” In Proceedings of the Section on Survey Research Methods Section: American Statistical Association, August 14–17, 1978. 35–40. San Diego, USA. American Statistical Association: 35–40. Available at: http://www.asasrms.org/Proceedings/y1978f.html (accessed March 2021).

5. Bremner, C. 2011. “An investigation into the use of mixed mode data collection methods for UK business surveys.” In Proceedings of the BLUE-ETS Conference on Burden and Motivation in Official Business Surveys, edited by D. Giesen and M. Bavdaž. March 22–23, (pp. 217–220). Heerlen, The Netherlands: Statistics Netherlands. Available at: http://www.cbs.nl/NR/rdonlyres/23FD3DF5-6696-4A04-B8EF-1FAACEAD995C/0/2011proceedingsblueets.pdf (accessed March 2019).

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