Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions?
Author:
Affiliation:
1. Budapest University of Technology and Economics , Budapest , Hungary .
2. Eötvös Loránd University , Budapest , Hungary .
Abstract
Publisher
Walter de Gruyter GmbH
Subject
General Medicine
Link
https://www.sciendo.com/pdf/10.2478/zireb-2022-0021
Reference29 articles.
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2. Barakonyi, K. (2004). Egyetemek rangsorolása és a teljesítményértékelés. Vezetéstudomány, 35(6), 2-7.
3. Brewer, A. & Zhao, J. (2010). The impact of a pathway college on reputation and brand awareness for its affiliated university in Sydney. International Journal of Educational Management, 24(1), 34-47. doi: 10.1108/09513541011013033
4. Briggs, S. (2006). An exploratory study of the factors influencing undergraduate student choice: The case of higher education in Scotland. Studies in Higher Education, 31(6), 705–722. https://doi.org/10.1080/03075070601004333 10.1080/03075070601004333
5. Briggs, S. & Wilson, A. (2007). Which university? A study of the influence of cost and information factors on Scottish undergraduate choice. Journal of Higher Education Policy and Management, 29(1), 57-72. https://doi.org/10.1080/13600800601175789 10.1080/13600800601175789
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