Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study-Reference-Cited by-同舟云学术

Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study

Author:

Harrigan Paul¹,Schroeder Andreas²,Qureshi Israr³,Fang Yulin⁴,Ibbotson Patrick⁵,Ramsey Elaine⁶,Meister Darren⁷

Affiliation:

1. a School of Management, University of Southampton, UK

2. b Business School, University of Buckingham, UK

3. c Department of Management and Marketing, Hong Kong Polytechnic University

4. d Department of Information Systems, City University of Hong Kong

5. e University of Ulster

6. g School of Business, Retail and Financial Services, University of Ulster

7. f Richard Ivey School of Business

Publisher

Informa UK Limited

Subject

Economics and Econometrics,Business and International Management

Link

Reference145 articles.

1. CRM Software applications and business performance;L. Ang;Journal of Database Marketing & Customer Strategy Management,2006

2. Estimating nonresponse bias in mail surveys;J. Armstrong;Journal of Marketing Research,1997

Cited by 33 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献