Promoting the consumer voice: the role of Healthwatch Salford's Enter and View programme

Author:

Leigh Jacqueline1,Lawson Delana2,Griffin Safia3,Bolton Natalie Yates4

Affiliation:

1. Reader Teaching and Learning, University of Salford and Deputy Chair Healthwatch Salford

2. Chief Officer, Healthwatch Salford

3. Former Engagement Officer, Healthwatch Salford

4. Senior Lecturer, University of Salford

Abstract

The daily business of running a care home means that, outside of regulatory inspections, assessing and improving the user experience can often be forgotten. Healthwatch Salford discuss their process of gaining constructive feedback using their innovative Enter and View programme

Publisher

Mark Allen Group

Subject

General Medicine

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