Business analysis for developing effective ITSM solutions using a stakeholder approach-Reference-Cited by-同舟云学术

Business analysis for developing effective ITSM solutions using a stakeholder approach

Published:2023-08-05 Issue:2 Volume:11 Page:144-152
ISSN:2409-6024
Container-title:Russian Journal of Management
language:en
Short-container-title:

Author:

Kazakova Nataliya¹^ORCID,Kim Nikita

Affiliation:

1. Plekhanov Russian University of Economics

Abstract

The article presents the economic concept of developing ITSM solutions as a promising developing segment of the Russian IT sector. The most used financial and non-financial methods for evaluating the effectiveness of ITSM solutions are summarized and analyzed. An algorithm for business analysis of the development of effective projects of ITSM solutions in customer companies based on the stakeholder approach is proposed.

Publisher

RIOR Publishing Center

Subject

Polymers and Plastics,General Environmental Science

Reference19 articles.

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