Complaints from emergency department patients largely result from treatment and communication problems
Author:
Publisher
Wiley
Subject
Emergency Medicine
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1046/j.1442-2026.2002.00284.x/fullpdf
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1. Determinants of Patient Satisfaction and Willingness to Return With Emergency Care
2. Emergency department complaints: A one-year analysis
3. Benchmarking and quality improvement: the Harvard Emergency Department Quality Study∗∗Access the “Journal Club” discussion of this paper at http://www.elsevier.com/locate/ajmselect/
4. The effects of a Seamless Model of management on the quality of care for emergency department patients
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