The concepts of expectation and satisfaction: do they capture the way patients evaluate their care?
Author:
Affiliation:
1. Royal College of Nursing Institute, England,
2. Formerly Senior Research Fellow, Royal College of Nursing Institute, Radcliffe Infirmary, Oxford, England
Publisher
Wiley
Subject
General Nursing
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1046/j.1365-2648.1999.00897.x
Reference39 articles.
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3. AhmedL. StaniszewskaS. AhmadF. DuffL.(1995)Patient Expectations and Satisfaction with Care. National Institute For Nursing Oxford.
4. Measuring patient satisfaction: a test of construct validity.
5. Perceived Needs and Patient Satisfaction in Relation to Care Provided in Individuals with Rheumatoid Arthritis
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