Comparing digital to traditional follow-up in the Norwegian Labour and Welfare Administration: A youth perspective on trust and satisfaction

Author:

Sadeghi Talieh1,Finne Joakim1ORCID,Løberg Ida Bring2ORCID,Bakkeli Vidar1ORCID,Thørrisen Mikkel M.3ORCID

Affiliation:

1. Work Research Institute, Oslo Metropolitan University, Norway

2. The Norwegian Labor and Welfare Administration, Norway.

3. Department of Rehabilitation Science and Health Technology, Oslo Metropolitan University and Department of Public Health, University of Stavanger, Norway

Publisher

Scandinavian University Press / Universitetsforlaget AS

Subject

Life-span and Life-course Studies,Social Sciences (miscellaneous),Demography,Health (social science)

Reference45 articles.

1. Digitalt eller analogt? Nav-veilederes vurderinger rundt kommunikasjonskanaler i oppfølgingsarbeidet.;Aasback A. W.;Fontene forskning,2021

2. Comparing measures of citizen trust and user satisfaction as indicators of ‘good governance’: Difficulties in linking trust and satisfaction indicators.;Bouckaert G.;International Review of Administrative Sciences,2003

3. Breit E. (2019). Digitalisering. In A.-H. Bay A. Hatland T. Hellevik & L. I. Terum (Eds.) Trygd i aktiveringens tid (3rd ed. pp. 311–324). Gyldendal.

4. Digital coping: How frontline workers cope with digital service encounters

5. Making the Technological Transition - Citizens' Encounters with Digital Pension Services

Cited by 1 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Velferdsmodell i urolige tider;Nordisk välfärdsforskning | Nordic Welfare Research;2023-12-05

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