1. General Medical Council Generic professional capabilities framework, https://www.gmc-uk.org/-/media/documents/generic-professional-capabilities-framework--2109_pdf-70417127.pdf (accessed 7 Feb 2024).
2. Effects of empathic and positive communication in healthcare consultations: a systematic review and meta-analysis
3. How Communication “Failed” or “Saved the Day”: Counterfactual Accounts of Medical Errors
4. Ockenden D (2022) Ockenden report: findings, conclusions and essential actions from the independent review of maternity services at the Shrewsbury and Telford Hospital NHS Trust, https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1064302/Final-Ockenden-Report-web-accessible.pdf (accessed 8 Feb 2024).