Logistics Customer Service and Sustainability-Focused Freight Transport Practices of Enterprises: Joint Influence of Organizational Competencies and Competitiveness

Abstract

The paper presents the results of research on the influence of logistics customer service on sustainability-focused freight transport practices of enterprises. Additionally, the extended perspective of the key relation through the inclusion of the joint effect of selected organizational competencies of the companies and their competitiveness in interaction with logistics customer service was introduced. The adopted research procedure included the use of several different statistical methods with regard to data collected in 275 freight transport enterprises. First, the Kaiser-Meyer-Olkin test and the Bartlett Sphericity test were determined, then a factor analysis was carried out with the intention of performing a reliability analysis and discriminant validity assessment, and finally, correlations and hierarchical multiple regression were determined. The findings of the research suggest a primal concluding explication that sustainability-focused freight transport practices are conditioned by auxiliary logistics processes realized by the enterprise within logistics customer service, joint competencies within the organization’s management, as well as peripheral circumstances of competitiveness.