A perceived-control based model to understanding the effects of co-production on satisfaction
Author:
Affiliation:
1. Universidade Federal do Rio Grande do Sul, Brazil
2. Bordeaux Ecole de Management, France
Publisher
FapUNIFESP (SciELO)
Subject
Strategy and Management
Link
http://www.scielo.br/pdf/bar/v10n2/a07v10n2.pdf
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3. Personal control over aversive stimuli and its relationship to stress;Averill J. R.;Psychological Bulletin,1973
4. Self-efficacy mechanism in human agency;Bandura A.;American Psychologist,1982
5. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations;Baron R. M.;Journal of Personality and Social Psychology,1986
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